Terms + Conditions

THANK YOU FOR SUPPORTING LOCAL!¬†ūüá®ūüᶬ†

Shipping

Shipping delays are being experienced due to Covid-19. We appreciate your patience + understanding during these times of uncertainty.

Supported Soul products that are in stock ship as an Expedited Parcel from Port Moody, Canada within 24 hours from time of purchase via Canada Post. 

For lower mainland orders, it takes approximately 3-4 business days for your parcel to arrive. For the rest of Canada it takes approximately 7-10 business days. We are not responsible for delays caused by Canada Post and cannot guarantee delivery before December 25th.

Please ensure that your shipping address information is accurate. It is difficult for us to adjust shipping information once it is received. If the address provided is incorrect and the item is shipped, the buyer is responsible for any additional shipping costs that arrise.

Pre-Orders

If you order both in-stock and pre-order items, the stock items will be held until the pre-order is ready so all items can ship together. If you would like the in-stock items shipped first, please let us know you would like to purchase an extra shipping label or do a separate checkout.

Aurora, Vintage Floral and Deco Alignment mats are New Year preorders, shipping late January.

Local Pickup

Picking up your order in Port Moody, BC is an option. Please contact us before placing your order for a discount code to waive the shipping fee.

International Shipping

We ship internationally! Please note that we are not responsible for any customs or duty charges that you may incur.

Returns + Exchanges

Before placing an order, please review our yoga mat decision making chart and care instructions page as there are no refunds or exchanges on opened/used products.

Returns are only accepted for products that arrive damaged/defective. 

  • If you believe you have received a defective product or experience a problem, please contact¬†us within 7 days of receiving your purchase.

Exchanges are only accepted for unused, unopened products*

No refunds on pre-orders.

No refunds or replacements on products that have been damaged by improperly following care instructions.

No price adjustments.

All products purchased on sale are final sale.

 

*Information regarding exchanges: 

For sanitary reasons we do not accept exchanges on mats or accessories that have been washed, used, or have been altered in any way from their original packaging. 

Return shipping costs are the buyer's responsibility and a tracking number is highly recommended or we cannot confirm the receipt of the package. The item must be shipped back to us within one week of our accepting the exchange/return.