Shipping policy

Shipping

Supported Soul products are shipped from Port Moody, British Columbia. We use various couriers based on shipping location- Purolator, Fedex, UPS, Canpar, Canada Post or ICS.

For lower mainland orders, it takes approximately 1-3 business days for your parcel to arrive after being shipped. For the rest of Canada it takes approximately 5-8 business days. Shipping time can be longer during peak seasons. We are not responsible for delays caused by our shipping providers.

Pickup in Port Moody is available. We will contact you to coordinate a convenient time and send pickup instructions after your order is placed.

Please ensure that your shipping address information is accurate. It is difficult for us to adjust shipping information once it is received. If the address provided is incorrect and the item is shipped, the buyer is responsible for any additional shipping costs that arise.

Orders to the US: unfortunately we have had to temporary pause processing orders on our website due to recent changes in import regulations. Please contact us directly if you wish to place an order and we will send an invoice through Paypal.

PRE-ORDERS

If you order both in-stock and pre-order items, the stock items will be held until the pre-order is ready so all items can ship together. If you would like the in-stock items shipped first, please let us know you would like to purchase an extra shipping label or do a separate checkout. Pre-orders are non-refundable.

Preorder ship dates are an estimate. You will receive an email update if there have been any unforeseeable delays. 

PORT MOODY LOCAL PICKUP 

You can choose pickup at checkout and we will reach out with instructions.

INTERNATIONAL SHIPPING

We ship internationally! Please note that we are not responsible for any customs or duty charges that you may incur.